online-reputation-management
Online Reputation Management
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You don't want things to go wrong, but it happens. And if you can resolve issues easily, the business will better retain customers and gain word-of-mouth recommendations. If you've got straightforward contact and chat features then customers can easily access help features, and you can add articles and forums to help customers resolve issues without making contact – which will save you time and money.
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Show empathy
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Know how to handle complaints, rude customers, and harassers diplomatically
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trustradius.com
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saasworthy.com
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peerspot.com
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6sense.com
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comparably.com
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saashub.com
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trustpilot.com
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yelp
Turn reviews into revenue!!
https://www.youtube.com/watch?v=Mriq6AHPQ_c
At minute 25:30, He revealed how to turn a positive customer experience into instant lead generation.
suppression strategy
burying it as far down as possible in search results
- becoming more of a public person
- generate some content about who you are and what you do professionally
- it outshines the bad press/mugshot/bad review
- john doe, accountant, teaches people about **
- ranking on positive assets
- 3 to 9 months
- expunge