5-star Performance Rating System

Communication

1. Credibility: delivers pertinent information based on solid facts
2. Verbal Skills: ability to clearly and confidently communicate ideas
3. Written Skills: creates written material that is organized and aware of the intended readers
4. Confidentiality: upholds the integrity of sensitive information, only releasing info on a "need to know" basis
5. Diplomacy: displays composure in difficult or stressful situations
6. Listening Skills: shows an effort to understand the views and opinions of others

Teamwork

1. Adaptability: ability to put aside personal opinions for the betterment of the team
2. Dependability: reliably able to finish tasks and deliver results without constant oversight
3. Flexibility: ability to handle multiple, varied tasks simultaneously and successfully
4. Cooperation: good attitude conducive to collaborating with the team
5. Coaching/Teaching Skills: uses experience to guide team members to solutions
6. Empathy: understanding and sensitivity to team members
7. Patience: handles conflicts and differences with composure

Productivity

1. Technical Skills: competent in job related technology skills
2. Efficient use of Resources: wisely uses resources, conserving them and understanding the limitations
3. Accuracy / Quality: delivers results with consistency, precision, meets or exceeds objectives
4. Perseverence: never settles for an unacceptable result, pursues a solution until its done
5. Meeting Commitments: minimizes missing deadlines
6. Organizational Skills:
7. Responsibility: accepts accountability and consequences for assigned tasks
8. Punctuality: arrives at work, meetings, or other appointments on time, respecting the time of others
9. Time Management: arranges both daily and long term tasks
10. Work Effectiveness (follows through)

Problem Solving Skills

1. Planning: ability to prioritize assigned tasks. Ability to formulate steps of actions to achieve a goal
2. Analytical Skills: evaluate and compare all options to make cost effective and time effective decisions
3. Initiative: suggests improvements and seeks additional responsibilities without being prompted
4. Assertiveness: Confidently voices ideas, concerns, or requests in a clear, respectful way—such as advocating for resources in team discussions or providing constructive feedback—while maintaining positive working relationships and driving progress.
5. ability to learn quickly
6. Risk Taking: willingness to experiencing new methods and techniques for workplace efficiency
7. Decisiveness: make decisions in a well-informed manner
8. Confidence: courage and conviction
9. Rule Adherence: works within established company guidelines

Customer Driven

1. Knowledge of the company: understanding of the functions of various divisions throughout the company
2. Motivation: positive attitude
3. Support of Company Strategy: embraces the company goals and the spirit behind them
4. Professional Attitude: maintains composure and courtesy despite difficult situations
5. Understands Customer's Needs
6. Proactive:

Role Model Skills

1. Career Growth
2. Innovation: creative, thoughtful
3. Fairness:
4. Safety Consciousness: awareness of safety related issues, actively addressing or reporting safety concerns
5. Committement: places the team success before self
6. Enthusiasm: energy and excitement

keeping in mind that "requirements" refer to the core responsibilities and effectiveness

5 Stars

Exceptional Performance (All requirements met or exceeded)

• Facilitation & Coaching: Masterfully facilitates all Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) ensuring they are productive, time-boxed, and serve their purpose exceptionally well. Proactively coaches the Development Team, Product Owner, and the wider organization on Scrum principles and practices, leading to significant improvements in agility and team performance.
• Impediment Removal: Demonstrates exceptional proactivity in identifying and resolving impediments, often anticipating potential roadblocks before they impact the team. Systematically addresses complex issues and empowers the team to solve their own challenges.
• Team Empowerment: Creates a highly collaborative and self-organizing environment where the Development Team feels empowered to make decisions and take ownership. Fosters a culture of continuous improvement and psychological safety.
• Product Owner Support: Provides outstanding support to the Product Owner in maximizing product value, managing the Product Backlog effectively, and understanding stakeholder needs. Facilitates effective communication and collaboration between the Development Team and the Product Owner.
• Organizational Agility: Actively works to promote and embed Scrum and agile principles within the wider organization, contributing to increased organizational agility and effectiveness beyond the immediate team. Champions continuous learning and experimentation.

4 Stars

Strong Performance (Most requirements consistently met, some exceeded)

• Facilitation & Coaching: Effectively facilitates all Scrum events, ensuring they are generally productive and adhere to time-boxes. Provides solid coaching on Scrum principles and practices, contributing to positive team dynamics and performance.
• Impediment Removal: Consistently identifies and resolves most impediments in a timely manner, minimizing their impact on the team's progress. Empowers the team to address simpler roadblocks.
• Team Empowerment: Fosters a collaborative and largely self-organizing environment. Encourages team ownership and continuous improvement.
• Product Owner Support: Provides good support to the Product Owner in managing the Product Backlog and understanding stakeholder needs. Facilitates effective communication within the team.
• Organizational Agility: Supports the adoption of Scrum within the team and may contribute to broader agile initiatives within the organization.

3 Stars

Developing Performance (All basic requirements met)

• Facilitation & Coaching: Facilitates all Scrum events adequately, ensuring basic adherence to time-boxes and purpose. Provides foundational coaching on Scrum principles and practices.
• Impediment Removal: Identifies and resolves common impediments with some guidance or support. May occasionally struggle with more complex issues.
• Team Empowerment: Works towards creating a collaborative environment and encouraging self-organization, with varying degrees of success.
• Product Owner Support: Provides basic support to the Product Owner in managing the Product Backlog and understanding stakeholder needs. Communication within the team is generally functional.
• Organizational Agility: Focuses primarily on the team's adoption of Scrum with limited involvement in broader organizational initiatives.

2 Stars

Needs Improvement (Some basic requirements not consistently met)

• Facilitation & Coaching: Struggles to effectively facilitate some Scrum events, leading to inefficiencies or lack of focus. Coaching on Scrum principles may be inconsistent or lack depth.
• Impediment Removal: Inconsistently identifies and resolves impediments, leading to delays or frustration for the team. May require significant guidance to address even common issues.
• Team Empowerment: The team may lack a strong sense of collaboration or self-organization. Team ownership and continuous improvement are not consistently fostered.
• Product Owner Support: Provides limited support to the Product Owner, potentially hindering effective Product Backlog management or communication within the team.
• Organizational Agility: Demonstrates little to no involvement in promoting Scrum beyond the immediate team. 1 Star: Unsatisfactory Performance (Most basic requirements not met)
• Facilitation & Coaching: Fails to effectively facilitate Scrum events, often leading to unproductive meetings and confusion. Provides minimal or ineffective coaching on Scrum principles.
• Impediment Removal: Rarely identifies or resolves impediments, significantly hindering the team's progress. Is unable to effectively address even simple roadblocks.
• Team Empowerment: The team lacks collaboration and self-organization. There is little to no sense of ownership or focus on continuous improvement.
• Product Owner Support: Provides inadequate support to the Product Owner, negatively impacting Product Backlog management and team communication.
• Organizational Agility: Actively hinders or shows no interest in promoting Scrum within or beyond the immediate team.

0 Stars

No Work Submitted

• No evidence of fulfilling any Scrum Master responsibilities. The team operates without effective Scrum guidance. This rating system provides a framework for evaluating Scrum Master performance based on key areas of responsibility. Remember that this is a guideline, and specific evaluation criteria should be tailored to the context and needs of your organization. It's also crucial to have open and honest conversations to provide constructive feedback alongside these ratings.